Terms of Service

1. Agreement to Terms

By accessing or using dispatching.pro ("dispatching.pro", "we", "us", or "our"), a trucking management platform operated by [Company Name], you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Service.

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years of age.

2. Description of Service

dispatching.pro is a comprehensive trucking management platform that provides:

• Trip management and tracking for active, completed, and future trips
• Expense tracking and categorization for trucking operations
• Invoice generation with support for lumper and detention fees
• Document management including rate confirmations, proof of delivery (POD), and receipts
• Financial analytics and reporting for trucking businesses
• Multi-tenant organization management supporting multiple users and roles
• Account management for customers, brokers, shippers, and receivers

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information, including:

• First name and last name
• Email address (used as your username)
• Secure password
• Business information (company name, address, MC/DOT/CVOR numbers as applicable)

3.2 User Roles

Our Service supports multiple user roles with different levels of access:

• Superadmin: System-level administrator with full access to all features
• Admin: Organization administrator who can manage organization settings, users, and all data
• Trucker: Standard user with access to organization dashboard without administrative privileges
• Dispatcher: User providing dispatching services to trucking organizations

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password
• Notify us immediately of any unauthorized access to your account
• Not share your account credentials with others
• Log out of your account after each session

4. Organization Management

4.1 Organization Types

Our Service supports two types of organizations:

• Trucking Company: Trucking operations ranging from solo operators to fleets with multiple trucks and drivers
• Dispatching Service: Third-party dispatching services managing multiple trucking organizations

4.2 Organization Joining and Approval

Users may request to join existing organizations by providing the organization's MC Number, USDOT Number, CVOR Number, or company name. Organization administrators must approve join requests before users gain access.

4.3 Administrator Responsibilities

Organization administrators are responsible for:

• Managing user access and permissions within their organization
• Maintaining accurate organization information
• Reviewing and approving or rejecting user join requests
• Ensuring compliance with these Terms by all organization users
• Managing subscription payments and billing information

5. Free Trial and Subscription

5.1 14-Day Free Trial

New organizations receive a 14-day free trial period. While a credit card is required at signup, you will not be charged until the trial period ends. You may cancel your subscription at any time during the trial period without charge.

5.2 Subscription Plans

After the trial period, continued use of the Service requires an active paid subscription. Subscription plans and pricing are as follows:

• Monthly Plan: $99.00 USD per month (base price for first truck)
• Annual Plan: $999.00 USD per year (base price for first truck)
• Additional Trucks: Small trucking companies pay additional per-truck fees beyond the first truck

5.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee.

5.4 Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. We do not store your full credit card information on our servers.

6. User-Generated Content

6.1 Your Content

You retain ownership of all data and content you upload, create, or store in the Service ("Your Content"), including:

• Trip information and details
• Expense records
• Invoice data
• Customer and broker account information
• Uploaded documents (rate confirmations, PODs, receipts)
• Notes and descriptions

6.2 License to Your Content

By uploading or creating Content on our Service, you grant us a limited, worldwide, non-exclusive license to use, store, process, and display Your Content solely for the purpose of providing and improving the Service.

6.3 Content Restrictions

You agree not to upload or create Content that:

• Violates any law or regulation
• Infringes on intellectual property rights of others
• Contains malware, viruses, or malicious code
• Is fraudulent, false, or misleading
• Harasses, abuses, or threatens others

6.4 File Upload Limits

File uploads are subject to reasonable size and format limitations to ensure system performance and security.

7. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates federal, state, provincial, or local laws
• Attempt to gain unauthorized access to other users' accounts or data
• Interfere with or disrupt the Service or servers
• Use automated systems (bots, scrapers) to access the Service without permission
• Reverse engineer, decompile, or attempt to extract source code
• Resell or redistribute the Service without authorization
• Use the Service to transmit spam or unsolicited communications
• Impersonate others or misrepresent your affiliation

8. Intellectual Property Rights

The Service and its original content (excluding Your Content), features, and functionality are and will remain the exclusive property of [Company Name]. The Service is protected by copyright, trademark, and other intellectual property laws.

Our trademarks, logos, and service marks may not be used without our prior written consent.

9. Data Backup and Storage

While we implement industry-standard backup procedures, you are responsible for maintaining your own backups of critical data. We are not liable for any loss of data due to system failures, security breaches, or other causes.

Files and documents are stored locally on our servers in secure data centers located in the United States and Canada.

10. Service Modifications and Termination

10.1 Modifications to Service

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.

10.2 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting us at legal@dispatching.pro.

10.3 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of subscription fees
• Abuse of the Service or other users
• Security concerns

10.4 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We will make reasonable efforts to provide you with an opportunity to export Your Content within 30 days of termination, after which Your Content may be permanently deleted.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [COMPANY NAME], ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption
• Any damages resulting from errors, mistakes, or inaccuracies in the Service
• Unauthorized access to or use of our servers and/or any personal information stored therein

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless [Company Name] and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of third parties
• Your Content

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

• The Service will function uninterrupted or error-free
• Defects will be corrected
• The Service is free of viruses or harmful components
• Results obtained from the Service will be accurate or reliable

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and Canada, as applicable based on your location and the location where services are provided, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes may be resolved through binding arbitration or in courts of competent jurisdiction.

14.3 Jurisdiction

For users in the United States, any legal action shall be brought in federal or state courts located in[State/Province], United States. For users in Canada, legal actions shall be brought in courts located in [State/Province], Canada.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Service.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

17. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and [Company Name] regarding the Service.

19. Contact Information

If you have any questions about these Terms, please contact us at: