Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using dispatching.pro, operated by [Company Name]. This policy protects our Service, our users, and the integrity of the trucking industry we serve.

By using our Service, you agree to comply with this AUP in addition to our Terms of Service. Violations of this policy may result in suspension or termination of your account.

2. Permitted Uses

Our Service is designed for legitimate trucking and transportation business operations. Acceptable uses include:

• Managing trucking trips, loads, and dispatching operations
• Tracking business expenses related to trucking operations
• Generating and managing invoices for transportation services
• Storing and organizing business documents (rate confirmations, PODs, receipts)
• Managing customer, broker, shipper, and receiver account information
• Collaborating with team members within your organization
• Analyzing financial and operational data for business insights
• Managing fleet information (trucks, trailers, equipment)

3. Prohibited Activities

3.1 Illegal Activities

You may not use our Service for any illegal purpose or in violation of any laws.

Prohibited illegal activities include, but are not limited to:

• Transporting illegal goods or substances
• Operating without required licenses, permits, or operating authority
• Falsifying business records, logs, or documentation
• Tax evasion or financial fraud
• Money laundering or financing illegal activities
• Violating hours-of-service regulations or safety requirements
• Intellectual property infringement
• Identity theft or impersonation

3.2 Fraudulent Activities

You may not engage in any fraudulent, deceptive, or misleading activities:

• Creating fake or fraudulent invoices
• Falsifying trip information, rates, or mileage
• Misrepresenting your business identity or credentials
• Using stolen payment information
• Creating multiple accounts to abuse free trials or promotions
• Impersonating other companies, users, or entities
• Submitting false expense claims

3.3 Abuse of the Service

You may not abuse, disrupt, or interfere with the Service:

• Attempting to gain unauthorized access to other users' accounts or data
• Using automated systems, bots, or scrapers without permission
• Overloading or attempting to crash our servers
• Attempting to bypass security measures or access controls
• Reverse engineering, decompiling, or extracting source code
• Introducing viruses, malware, or malicious code
• Conducting security testing or penetration testing without authorization
• Excessive API usage or bandwidth consumption

3.4 Harmful Content

You may not upload, create, or share content that:

• Contains viruses, malware, trojans, or harmful code
• Is defamatory, libelous, or disparaging to others
• Harasses, threatens, or intimidates individuals or groups
• Contains hate speech or promotes discrimination
• Violates the privacy rights of others
• Is sexually explicit or pornographic
• Promotes violence or dangerous activities
• Is spam or unsolicited commercial content

3.5 Unauthorized Access

You may not attempt to access data, accounts, or systems you are not authorized to access:

• Accessing other organizations' data without permission
• Attempting to access administrative functions you're not authorized for
• Sharing your account credentials with unauthorized individuals
• Using another person's account without their permission
• Attempting to decrypt or access encrypted data

3.6 Reselling or Redistribution

You may not:

• Resell, rent, or lease access to the Service without authorization
• Use the Service to provide services to third parties (SaaS white-labeling)
• Share your subscription with individuals outside your organization
• Copy or redistribute our software, features, or intellectual property

3.7 Competitive Activities

You may not:

• Use the Service to build a competing product or service
• Benchmark the Service for competitive analysis without permission
• Copy our features, design, or functionality for competitive purposes
• Extract our data or content for use in competitive products

3.8 Spam and Unsolicited Communications

You may not:

• Use the Service to send spam or unsolicited communications
• Harvest email addresses or contact information of other users
• Send bulk communications to contacts without consent
• Use the Service for email marketing campaigns

4. Data Storage Guidelines

While we provide generous storage for your business documents, you agree to:

• Use storage primarily for business documents related to trucking operations
• Not use our Service as a general file hosting or backup solution
• Not upload excessively large files that impede system performance
• Not store personal files unrelated to your business operations
• Delete unnecessary or outdated files periodically

5. Account Sharing

Account sharing guidelines:

• Within Organizations: Accounts may be shared among authorized members of your organization through proper user invitation and approval processes
• Outside Organizations: You may not share your account credentials with individuals outside your organization
• Personal Accounts: Individual user accounts should not be shared between multiple people
• Security: You are responsible for all activities under your account, even if someone else uses your credentials

6. Reporting Violations

If you become aware of any violations of this AUP, please report them to us:

• Email: legal@dispatching.pro
• Subject line: "AUP Violation Report"
• Include: Description of violation, user/organization involved, evidence if available

We will investigate all reports promptly and take appropriate action. We may request additional information from you during our investigation.

7. Enforcement and Consequences

7.1 Investigation

We reserve the right to investigate suspected violations of this AUP, including:

• Reviewing account activity and usage patterns
• Examining uploaded content and data
• Consulting with law enforcement when appropriate
• Requesting additional information from you

7.2 Actions We May Take

Depending on the severity of the violation, we may:

• Warning: Issue a formal warning for minor first-time violations
• Content Removal: Remove content that violates this policy
• Feature Restriction: Temporarily restrict access to certain features
• Account Suspension: Temporarily suspend your account pending investigation
• Account Termination: Permanently terminate your account for serious or repeated violations
• Legal Action: Pursue legal action for illegal activities or significant harm
• Law Enforcement: Report illegal activities to appropriate authorities

7.3 No Refunds for Violations

If your account is suspended or terminated for violating this AUP, you will not be entitled to a refund of any paid subscription fees.

7.4 Appeal Process

If you believe your account was suspended or terminated in error:

• Contact us at legal@dispatching.pro within 14 days
• Provide explanation and any relevant evidence
• We will review your appeal and respond within 5 business days
• Our decision on appeals is final

8. Third-Party Content and Links

If you share links or references to third-party content through our Service:

• You are responsible for ensuring the content complies with this AUP
• We are not responsible for third-party content you access through links
• Linking to illegal, harmful, or inappropriate content is prohibited

9. Monitoring and Privacy

While we respect your privacy (see our Privacy Policy), we reserve the right to:

• Monitor Service usage for security and compliance purposes
• Review content when investigating reported violations
• Analyze aggregated usage data to improve the Service
• Disclose information when required by law or to prevent harm

We do not routinely monitor your private content, but we may do so if we have reason to believe this AUP is being violated.

10. Changes to This Policy

We may update this Acceptable Use Policy from time to time. Changes will:

• Be effective immediately upon posting
• Be communicated through our Service or via email
• Apply to all existing and new users

Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Relationship to Other Policies

This Acceptable Use Policy is part of our Terms of Service and should be read in conjunction with:

• Terms of Service
• Privacy Policy
• Cookie Policy
• Billing and Refund Policy

In case of any conflict, the Terms of Service prevails.

12. Contact Us

If you have questions about this Acceptable Use Policy or need clarification on what is permitted: